Now Scheduling Telehealth Visits


While we continue to monitor the coronavirus pandemic, our most important priority continues to be making sure that you receive the best care possible. Southwest Gastroenterology is currently using Zoom to perform telehealth visits.

 

What is Telehealth?

Telehealth refers to the treatment of medical conditions without seeing the patient in person. Due to the coronavirus outbreak, our providers may use telehealth platforms like Zoom to perform live video and audio visits remotely. Zoom is a relatively simple platform to use and is HIPAA compliant, Zoom does not have access to any identifiable health information, and encrypts all audio, video, and screen sharing data.

Does Insurance cover Telehealth?

Medicare, Medicaid, and most commercial insurance companies are covering the Telehealth visits. We always encourage our patients to check their benefits. By consenting to a telehealth visit, you understand and agree that you are located in the state of New Mexico and will be in New Mexico during your telemedicine visit(s) where your provider is currently licensed.

Zoom device requirements

  1. An internet-enabled device with a camera and mic, such as a tablet, smartphone, or computer.
  2. An internet connection – broadband wired or wireless (3G or 4G/LTE)
  3. Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  4. A webcam or HD webcam – built-in or USB plug-in

Support Guides and Common Questions

  1. How to Join a Meeting
  2. Joining & Configuring Audio & Video
  3. If you receive a message that you are waiting for the host to start this meeting it means that the host has not started the meeting. You have successfully connected to Zoom, and the meeting will begin as soon as the host starts the session. If you believe that you are reaching this message in error, please reach out to our Telemedicine Support Staff at 505-999-1600.

Need Help?

If you are experiencing technical difficulties joining your Zoom appointment, please call our main number 505-999-1600 and ask for Telemedicine Technical Support.


SWGA Coronavirus Upate

We at Southwest Gastroenterology have always kept patient safety our number one priority. In these challenging times, difficult decisions have to be made based on circumstances and expert recommendations. Thus, we regret to inform you that we are temporarily closing our building for in-person visits. Our practice is not closed, and we will remain available by phone and on-call for urgent and emergency care. We will assess the situation daily, and make changes as needed. We are working hard to initiate Telemedicine with Zoom.


Now that COVID-19 is here in the United States and New Mexico, we need to move beyond containment to mitigation. The greatest risk is thought to be to those with underlying lung disease and significant comorbid conditions.


However, we do want to address our patient community, particularly those on immune suppression medications that we prescribe. This includes (but may not be limited to) those on: Stelara, Entyvio, Remicade, Cimzia, Humira, Simponi, Xeljanz, Azathioprine, 6MP, Methotrexate, Tacrolimus, Sirolimus, Cyclosporine, and Prednisone.


Please:

  1. Continue your medications.
  2. Wash hands frequently
  3. Avoid touching your face
  4. Practice social distancing, which includes stop shaking hands, avoid large crowds, and halt non-essential travel.
  5. Do not go to work sick, and expect the same of your coworkers


We do not know if there is a differential risk of different drugs. There is the greatest risk with steroids, likely. So, be diligent with the above precautions.


We know you may have questions. We may not have the answers. Please ask, but also, please know that the answer may be, “we just don’t know yet.” We are here with you, every step of the way.


Thanks for your understanding. Please call our main number at 505-999-1600 for assistance.